What is our return and exchange policy?

Whenever clients purchase jewelry in person or online (except custom jewelry orders), we put each piece of jewelry in its own, individually heat-sealed bag. Clients are welcome to return or exchange their jewelry as long as they bring it back in the unopened, heat-sealed bag. In short, once a client opens the bag(s), we are unable to accept the jewelry back as it could be contaminated.

Custom Orders

Custom orders are sourced specifically for you and become final once submitted to our provider. They cannot be canceled, returned, or refunded; however, they are fully covered by our lifetime jewelry warranty, just like all pieces we carry.

International shipping

International orders may be subject to VAT, customs duties, or import fees upon delivery. These charges are the responsibility of the recipient.

Jewelry Repair & Warranty Policy

Part I – Repair Policy & Client Responsibility

• All jewelry purchased directly from the studio includes a manufacturer repair warranty.
• The client is fully responsible for bringing the jewelry to the studio in person or shipping it to us in order to initiate the repair process.
• If the client chooses to ship the jewelry, all shipping costs, insurance, and associated expenses are the sole responsibility of the client.
• The studio is not responsible for lost, delayed, or damaged packages during transit to the studio.
• Repairs will not be initiated under any circumstances until the jewelry has been physically received by the studio and the Repair Intake Form has been fully completed and submitted.
• Invoice verification is required. Clients must retrieve their invoice from the email or text message sent at the time of purchase and provide the transaction number, a screenshot of the invoice, or the exact purchase date.
• If the invoice cannot be located, the client must provide the approximate date of purchase so we may search the transaction in our system.
• During checkout, staff must ensure the client receives their invoice via email or text message and that all client information is verified and properly documented in the system.

Processing & Manufacturer Handling

• Once received, all jewelry will be properly processed, sterilized, and secured in a pouch bag
before being sent to the manufacturer.
• Repairs are handled directly by the manufacturer.
• Many of the pieces we carry are handcrafted by skilled artisans. These pieces are often very
small, highly detailed, and delicately constructed. Because of the precision and craftsmanship
involved, repairs require careful, specialized work to preserve the integrity of the original
design.

Repair Timeline

• Repair timelines are outside of our control, as they depend entirely on the manufacturer. This
includes processing time, repair time, and shipping or transportation time.
• Due to the handcrafted and intricate nature of many pieces, repairs cannot be rushed and must
follow the manufacturer’s production standards.
• Turnaround may take several months to be completed.
• We are unable to expedite, prioritize, or guarantee specific timeframes.

Temporary Replacement Jewelry During Repair

• If the client requires jewelry to maintain their piercing while the original piece is being repaired,
the jewelry change service will be complimentary only when the temporary installation is directly
related to the repair process.
• This applies whether the client chooses to replace the piece or needs to replace it because the
piercing is too recent to remain without jewelry.
• The client receives 50% off basic titanium jewelry only.
• The 50% discount applies exclusively to basic titanium pieces and does not apply to gold,
decorative, branded, custom, or specialty jewelry.
• The discounted item does not qualify for additional promotions or discounts.
• If the client already has a usable base piece (flat back post or barbell), that base may be reused
and only the basic titanium end/top will be eligible for the 50% discount.
• If the client chooses a piece other than a basic titanium option, the selected jewelry must be
paid at full price.

Identical Replacement Exception

• Identical replacement pieces will only be provided in very specific and exceptional cases at management discretion.
• This is not an automatic or immediate approval.
• All requests will be formally reviewed by administration after a thorough evaluation of the circumstances. No assumptions of approval should be made prior to written confirmation from management.

Part II – Mandatory Repair Intake Form

• All repairs require completion of the studio’s official Repair Intake Form. Repairs will not be accepted or processed without a completed form.
• The form ensures accurate client information, proper transaction verification, clear documentation of the issue, photo records of the jewelry conditio

Client Assistance Option (If Invoice Information Is Missing)

• If the client does not have their invoice information readily available, they may email the studio for assistance before completing the Repair Intake Form.
• In that email, the client must provide full name, phone number, approximate date of service or purchase, piercing type (if applicable), clear photo(s) of the jewelry, and any additional relevant details that may help identify the transaction.
• Once reviewed, the studio will respond with the necessary transaction details so the client can accurately complete the Repair Intake Form.
• The Repair Intake Form must still be completed before the jewelry can be accepted and processed.

Purpose of the Mandatory Repair Intake Form

• The Repair Intake Form is part of the official repair procedure and ensures legible and complete information, reduction of administrative errors, proper documentation, increased internal accountability, and clear communication between client, studio, and manufacturer.
• By requiring the client to complete the form directly, responsibility for accurate personal and purchase information is confirmed prior to processing.
• This standardized system protects both the client and the studio and reinforces a structured, professional workflow.

If you need to start a repair, please click here to access our Repair Intake Form.

Get in touch with Tacoma's Best Piercing

Visit our Tacoma Location:
1620 S Mildred St Ste 3, Tacoma, WA 98465
Email our Customer Service Team:
info@tacomasbestpiercing.com
Give us a call or text:
(253) 301-9861

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